Member Support

What is HealthExchange.com?

HealthExchange.com is a social network that empowers TRANSLATION MISSING. Whether you have been diagnosed with TRANSLATION MISSING, HealthExchange.com makes it easy to start conversations, meet others, share treatments, read and post product recommendations, and much more.

Do I need anything special to use it?

All you need to use HealthExchange.com is an internet connection and a valid email address. Once you have completed our quick registration, you can begin using the site.

How do I meet and make friends?

After you have joined HealthExchange.com, click on the name or picture of any member to visit their profile. Now simply choose the 'Add to Friends' link below their picture. Once your friend request has been accepted, your new friend will be listed in the Friends tab near the upper right corner of the page.

Who can view my activity on HealthExchange.com?

You have complete control of how you appear on the site and who can view your activity. Your friends receive updates of your activity, whether it is posting a discussion or uploading a photo. However, your HealthExchange.com profile is private to the public. No one can access your profile page unless they have joined HealthExchange.com.

How do I choose a community nickname?

When you register for the site, you will be asked to select a community nickname. This is how people will know and address you on the site. While some members use their real name as their community nickname, others choose an alias that provides them with anonymity.

Will Google or other search engines index my activity on HealthExchange.com?

Yes. Just like any other site where you post information, Google and other search engines take a snapshot of the content on HealthExchange.com. While your profile page, health condition information and contact information remains hidden from the search engines, the content that is published in the discussion boards and other content areas is available to the world at large. However, if you are concerned about content being attributed to you, simply eliminate any personal identifying information by selecting a community nickname that provides anonymity. Additionally, you may add a profile picture that does not contain your image or likeness.

Can I delete people from my friends list?

Yes, of course. Simply choose the 'Remove from Friends' link in your friends list or on their profile under their picture. Updates of each other's activities will be discontinued and you will no longer be able to contact each other via the community inbox.

What are inbox messages?

Inbox messages are private messages sent from one community member to another. You can only send an inbox message to people in your friends list.

How do I post a profile picture on HealthExchange.com?

When you register for the site, you will have the opportunity to add a picture to your profile. If you have already signed up, but skipped that step of the registration process, you can add a picture from your profile page. Click on the My Profile tab in the upper right corner and choose the Update My Picture link under your picture.

Why are accounts suspended?

Accounts are suspended for terms of use violations or spam investigation.

How do I manage my privacy settings?

Your privacy on HealthExchange.com is 100% in your control. Sign in to the site and go to your profile page. From here, click on the 'Privacy & Settings' tab to view and manage what information you share with the community.

How do I unsubscribe from email?

With the 'Privacy & Settings' tab on your profile page, you can turn off email notifications for inbox messages and friend invites.

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